Need assistance or have inquiries? We're here to support you!
Frequently Asked Questions
How do I track my order?
When you place an order with us, rest assured that tracking information will be provided to you promptly. We understand the importance of knowing the status of your purchase, so we ensure that you can easily monitor its journey from our warehouse to your doorstep. Whether it's through email notifications or accessing your account, tracking your order is hassle-free.
What are your delivery options?
We provide a range of delivery options tailored to your preferences. Whether you're opting for our standard shipping or expedited delivery, we have choices to suit your needs. Plus, enjoy free shipping on orders over $100, making your shopping experience even more convenient and cost-effective. Additionally, our flexible delivery scheduling ensures that you can choose a time that works best for you.
Do you provide gift wrapping for shipped items?
Sending a gift? Let us handle the details. During checkout, simply indicate it's a gift and include any special instructions—like "Please gift wrap" or a personalized message.
Alternatively, call or email us with your request. We'll ensure your gift is beautifully presented, making your gesture even more memorable.
Order Processing Time
Expect order processing, typically within 1 to 3 business days. During peak seasons, processing times may vary. We prioritize accuracy and speed AT RWL Shadyside.
Returns and Exchanges
Roberta Weissburg Leathers wants you to love your new items, so we're happy to offer you a 14-day return policy. If you are unhappy with your items, we'll accept the return for store credit within 14 days of the original purchase, provided they are unworn/unused, with original tags and packaging.
Please email us at leatherqueen@aol.com or call us at 412-681-8188 to let us know that you'd like to return your item for store credit or exchange your item for something different online or in our store.
Please note: return shipping charges are the responsibility of the customer unless there has been a store error.
Customer Support
Need assistance with your order or have questions about our shipping process? Call (412) 681-8188 or email leatherqueen@aol.com.