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Roberta Weissburg Leathers in the Shadyside neighborhood of Pittsburgh, PA. Your collection of cool.

Bespoke Design and Trusted Repairs

Handcrafting Uniqueness

Discover our Shadyside workshop in Pittsburgh for bespoke pieces to match your style.

Trusted Results

In-house experts provide meticulous care and superior results for your custom pieces.

Discover Excellence

Craft your style at RWL Shadyside. Explore bespoke designs for a tailored look that's uniquely yours.

Customized Comfort

Our custom designs not only look exquisite but also feel perfectly fitted to your body.

Revitalize and Protect

RWL Shadyside offers repairs, cleaning, and insured storage services.

Your Style, Perfected

Unlock your signature style with RWL Shadyside. We ensure your wardrobe reflects your unique taste.

About the Repair Process

1. Initial Contact and Consultation:


Multiple Contact Options: Customers can initiate the repair process by contacting RWL Shadyside through various channels, including online messaging, phone calls, or in-store visits.


  • Online Contact: Customers can conveniently send a message through the RWL Shadyside website, detailing the repair needs and attaching any relevant photos for assessment.

  • Phone Contact: Customers can call RWL Shadyside's dedicated phone line to speak directly with a knowledgeable staff member and discuss their repair requirements.

  • In-Store Visit: Customers can visit RWL Shadyside's workshop in person to speak with a skilled artisan and receive personalized assistance with assessing their repair needs.


2. Assessment and Evaluation:


  • Comprehensive Evaluation: Upon receiving the customer's repair request, RWL Shadyside conducts a thorough assessment of the item to determine the extent of the damage and the required repairs.

  • Expert Advice: Skilled artisans provide expert advice and recommendations based on the assessment, discussing repair options, estimated costs, and potential timelines with the customer.


3. Repair Process:


  • Transparent Communication: Throughout the repair process, RWL Shadyside maintains transparent communication with the customer, providing regular updates on the status of their repair and any unforeseen challenges encountered.

  • High-Quality Materials and Techniques: Skilled artisans utilize high-quality materials and craftsmanship techniques to ensure that repairs are executed with precision and durability, restoring the item to its original condition or better.


4. Customized Solutions:


  • Tailored Approach: RWL Shadyside offers customized solutions tailored to each customer's specific repair needs, whether it involves stitching, patching, hardware replacement, or refinishing.

5. Quality Assurance and Guarantee:


  • Rigorous Quality Checks: Completed repairs undergo rigorous quality checks to ensure that they meet RWL Shadyside's standards of excellence in craftsmanship and aesthetics.

  • Satisfaction Guarantee: RWL Shadyside stands behind its repairs with a satisfaction guarantee, offering reassurance to customers that their items will be returned in optimal condition.


6. Delivery or Pickup:


  • Convenient Delivery Options: Once repairs are completed, customers can choose between convenient delivery options, such as in-store pickup or shipping to their preferred address.

  • Careful Packaging: Repaired items are carefully packaged to ensure safe transit and preserve their condition during delivery.

Contact RWL Shadyside

Have questions about a custom design or a repair?

Send us a message, we'll be in touch!

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